Privacy Policy

Cincinnati Water Heater Repair ("we," "us," or "our") operates this website (the "Site") to provide information about our water heater repair, installation, replacement, and maintenance services and to allow visitors to request estimates and contact us. This Privacy Policy explains what information we collect through the Site, how we use it, and the choices available to you. By using the Site, you agree to the practices described in this policy.

Information We Collect

We collect information in a few different ways when you interact with the Site:

Information You Provide Directly

When you submit a request for a free estimate or otherwise contact us through a form on the Site, we collect the information you enter, which may include your name, phone number, service address, the type of service you're requesting, and any details you choose to include about the problem you're experiencing. This information is used to respond to your inquiry and, where applicable, to schedule and provide the requested service.

Phone Calls and Lead Inquiries

If you call the phone number listed on the Site, we receive the information you provide during that call, such as your name, phone number, service address, and a description of the service you need. Phone calls may be recorded or monitored for quality assurance, training, or dispatch purposes. If a call is recorded, this is done in a manner consistent with applicable law.

Automatically Collected Information

Like most websites, the Site may automatically collect certain technical information when you visit, such as your browser type, device type, general location (such as city or region, derived from your IP address), the pages you view, and how you interact with the Site. This information is collected in aggregate and is used to understand how the Site is used and to help us maintain and improve it.

Cookies and Analytics

The Site may use cookies and similar technologies to support basic site functionality, remember certain preferences, and understand general usage patterns. Cookies are small files stored on your device by your browser. Most browsers allow you to block or delete cookies through your browser settings; doing so may affect how certain parts of the Site function.

We do not currently make specific representations about third-party analytics or advertising platforms beyond what is described in this policy. If that changes, this Privacy Policy will be updated accordingly.

How We Use Information

We use the information we collect to:

• Respond to estimate requests and other inquiries submitted through the Site or by phone
• Schedule, provide, and follow up on requested services
• Communicate with you about your inquiry or service appointment
• Maintain, secure, and improve the Site and our services
• Meet legal, accounting, or recordkeeping requirements where applicable

We do not use the information you submit to sell unsolicited products or services unrelated to the request you made.

How Information Is Shared

We do not sell your personal information. Information you submit through the Site or by phone may be shared in the following limited circumstances:

• Service providers: With technicians, dispatchers, or service providers involved in fulfilling the request you submitted.
• Business tools: With third-party providers that support the operation of the Site or our lead-handling process, such as form submission or scheduling tools, solely for the purpose of enabling those functions.
• Legal requirements: If required to do so by law, subpoena, or other legal process, or to protect the rights, property, or safety of our business, our customers, or others.
• Business transfers: In connection with a merger, acquisition, or sale of business assets, in which case information may be transferred as part of that transaction.

Data Security

We take reasonable steps intended to protect the information submitted through the Site from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security of any information you provide.

Data Retention

We retain information collected through estimate requests, contact forms, and phone inquiries for as long as reasonably necessary to respond to your request, provide the services requested, maintain business records, and comply with applicable legal or accounting obligations. When information is no longer needed for these purposes, we take reasonable steps to remove or de-identify it.

Third-Party Links

The Site may contain links to third-party websites, such as our blog or social media pages. We are not responsible for the privacy practices or content of third-party sites, and we encourage you to review the privacy policy of any third-party site you visit.

Your Rights and Choices

You have choices regarding the information you share with us:

• You may choose not to submit certain information through our forms, though this may limit our ability to respond to your request.
• You may request that we correct or delete personal information you've previously submitted to us by contacting us using the information below.
• You may opt out of future communications from us by informing us directly by phone or email.
• You can control cookie behavior through your browser's settings.

Depending on where you live, you may have additional rights under applicable state or federal privacy law. If you believe you are entitled to specific rights under such laws, please contact us and we will respond as required by applicable law.

Children's Privacy

The Site is intended for general audiences and is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, you can reach us at:

This Privacy Policy works alongside our Terms & Conditions. If you'd like to get in touch about our services, you can also visit our homepage to request a free estimate or view our water heater repair and other service pages.